Solutions
Four building blocks. One platform.
Rules, data, communications, and operations, one system, one contract, one team. Wired into the channels, vendors, and clinical partners you already run.
The stack
The four things every rewards program needs, done well, in one place.
Rules & eligibility
Turn HEDIS measures, plan-defined benefits, and clinical protocols into reward triggers your team can change without a vendor ticket.
- Next-best-action prioritization per member
- Benefit and cohort configuration without engineering
- Compliance-aware suppressions, holdouts, and preferences
Data processing
Claims, labs, eligibility, and third-party feeds become clean member profiles, usable the same week they land.
- Templated and custom cohort classifiers
- HEDIS-aligned gap logic (KED, EED, CBP, ADD-E, and more)
- Near-real-time reporting the clinical team can trust
Member communications
SMS, IVR, email, mobile, secure inbox, and print, orchestrated as one conversation, tied to the rule that triggered them.
- Omni-channel orchestration tied to reward triggers
- Two-way conversational AI and dialogue surveys
- Language, channel, and consent carried across every touch
Operations & support
The tools your CSRs and program managers open every day, built to answer members and move measures, not to look pretty in a demo.
- Self-service admin, no vendor ticket to change a rule
- Reporting tied to measure-level ROI
- The team that sold it is the team that runs it
Pre-built care journeys
Don't start from scratch. Start from what's worked.
Templated journeys for the measures that actually move Stars, HEDIS, CAHPS, and total cost of care. Tune the copy, rewards, and cadence to your population; keep the plumbing.
Preventive & wellness
Annual visits, screenings, vaccinations, and biometrics.
Chronic condition care
Diabetes, hypertension, CHF, COPD, and CKD adherence loops.
Maternity & postpartum
Prenatal, PPC, well-child, and community-health touchpoints.
Behavioral health
Depression screening, FUM/FUH follow-up, SUD program adherence.
SDOH support
Food, transportation, and housing rewards tied to real referrals.
Retention & renewals
Onboarding and renewal-window nudges tuned to CAHPS drivers.
Flexible rewards
Rewards members actually want.
Different populations respond to different rewards. Retail gift cards for one group, premium reductions or CDH deposits for another, same platform, same audit trail, same tax logic.
Gift cards
Physical and digital, at hundreds of national brands and charities.
Premium & cost-share credits
Reward healthy behavior with premium reductions and deductible credits.
CDH deposits
Direct deposits into HSA, FSA, and HRA accounts with full audit trails.
Bring your own vendor
Keep the fulfillment or comms partner you already have. We plug in.
Platform capabilities
The boring parts, done right.
Interoperability, analytics, security, audit trails, the questions your IT and compliance leads ask on the first call, answered on the first call.
Interoperability
SFTP, HL7, FHIR R4, and REST APIs. Native connectors for major EHRs, TPAs, PBMs, and care management platforms.
Analytics & reporting
Program dashboards, cohort performance, ROI attribution, and downloadable regulator-ready exports.
Security & compliance
Built to HIPAA standards, with role-based access, encryption in flight and at rest, and full audit trails on every rule and reward.
Fully white-label
Members see your plan. Not ours.
Every member touchpoint, from the SMS sender ID to the gift-card sleeve to the rewards portal URL, carries your brand. Incentivize Health runs quietly in the background as the engine your plan already owns.
- Your logo, colors, and typography across every surface
- Your sender ID, short code, and email-sending domain
- Custom member portal on your subdomain
- Branded IVR voice and script personas
- Co-branded gift cards, letters, and mailers
- Your privacy notice, terms, and support contact
Logo, palette, typography, tone.
rewards.yourplan.com, your CSS.
Your short code, your name.
SPF/DKIM on your subdomain.
Branded persona and scripts.
Embed in your member app.
Co-branded gift-card sleeves.
Your letterhead, your stock.
Ship a new pathway this quarter. Not next year.
Most programs go live in weeks, for a fraction of what legacy vendors quote. Bring us the measure. We'll bring the runway.
Talk to our team