Communications
One conversation. Every channel members actually use.
Rewards only work when the outreach does. We orchestrate SMS, IVR, email, mobile, secure inbox, and print as one dialogue, every touch tied back to the rule that triggered it.
Channel mix
Meet members where they read. Not where it's convenient.
A 78-year-old Medicare member with no smartphone still needs to hear about their annual visit. A 30-year-old commercial member ignores anything that isn't a text. Same rule. Same platform. Two very different conversations.
SMS
Two-way texting with quick replies, reward links, and reply routing to a live agent when it matters.
IVR & voice
Automated calls with natural-language prompts and warm transfer into your call center.
Templated and dynamic emails tied to reward milestones, with plain-language fallbacks for low-literacy audiences.
Mobile push
In-app nudges through your existing member portal, or ours if you don't have one yet.
Secure inbox
For PHI-heavy communications, appeals, and Medicare workflows where SMS won't cut it.
Direct mail & print
For members who aren't digital: welcome kits, reward statements, and compliance mailers.
Campaign patterns
Sequences that actually get members to act.
Start from a pattern that's already worked. Tune the copy, cadence, and reward for your population.
Day 0. 14. 30. 60
- 1Email + SMS: gap identified, here's the reward and how to book
- 2IVR reminder 14 days later with self-serve scheduling
- 3Live-agent transfer at 30 days for stragglers
- 4Print statement at 60 days for members off digital
First 45 days of coverage
- 1Welcome SMS and email with plan basics
- 2Guided dialogue survey: HRA, preferences, primary language
- 3Small first-visit reward triggered on completion
- 4Handoff to care navigator if risk flags fire
60 days before renewal
- 1Personalized recap: rewards earned, gaps closed
- 2IVR call for members with low NPS or CAHPS friction
- 3Broker or benefits-advisor handoff for at-risk groups
Intelligence
A smarter list, not a bigger one.
Every outbound touch is scored on likelihood-to-act, health literacy, and channel preference. Members who respond to text stay on text. Members who need a nurse on the phone get one.
Conversational AI
Handles Q&A, scheduling, and dialogue-based surveys with human handoff when confidence drops.
Language & literacy
Spanish and other languages out of the box, with content tuned to reading level, not a word-for-word translation.
Consent & compliance
TCPA, HIPAA, and CMS marketing rules baked into the send logic.
Attribution
See which touch closed the gap. Not just opens and clicks: actual visits, screenings, and rewards paid.
Want to see a real sequence?
Tell us the measure you're chasing. We'll walk through the exact SMS/IVR/email cadence we'd stand up for it, with reward triggers and success metrics baked in.
Walk me through it